Dear TRS Member:
We know that many of you experienced difficulties with our website over the past several days, either when registering for the first time, logging in and being prompted for a verification code, or receiving confirmation emails from online transactions. An unusually high volume of users during this period compounded the problems, and many members were justifiably frustrated.
We sincerely apologize for the problems our members experienced, particularly while they were attempting to increase their TDA contribution rate in advance of the September 16 filing deadline. Due to the website issues, TRS has worked to extend the filing deadline to Thursday, September 21, at 9:00 AM.
Members who file for a rate change prior to Thursday at 9:00 AM will have their new TDA rate take effect on the October 16 payroll (which will include a retroactive payment under the UFT contract for many members). New TDA rates will take effect on the October 31 payroll for members who file after 9:00 AM on September 21 through October 1.
Remember, your new TDA contribution rate will remain in effect until you change it, so you'll probably want to make another online rate change in time for the following payroll.
Thank you for your patience—and your participation in the Tax-Deferred Annuity Program.
TRS Member Services