UFT President Michael Mulgrew recently introduced UFT customer service along with their shiny new app. Well I have some advice for Mr. Mulgrew and UFT Queens Borough Representative Amy Arundell:
Please learn a little about customer service before you start throwing the term around.
Case in point:
A friend of mine was in contact with me yesterday about filing a very important grievance. The member (sorry leadership, we are not customers; we are UFT members) calls the UFT Queens Office at 5:36 P.M. I was texted the time of the call. After being told by the person answering the phone that the member would have to wait on hold because the entire staff was involved in a very important meeting, the member waited patiently for the meeting to end. At approximately 6:10 P.M. the member was abruptly disconnected after waiting on hold for over half an hour. Subsequently, the member called back and was told by a machine that the office was now closed and please call back tomorrow.
Are you kidding me?
Is that a way any business would treat its customers? I don't think so.
This is just an example of how the UFT has not changed at all even with the Janus Supreme Court case looming where dues could become optional very soon. It's business as usual at least in Queens.
Would you give your money to any business that treats its "customers" in this manner? A union should not treat its members in this way either.